Non-Technical Issues
- I want to cancel my account, what do I need to do?
- I need to cancel my Internet access account with Earthnet, but I would like to keep my email address. How do I go about this?
- Do you have an emergency tech support number outside business hours or during the week-end?
I want to cancel my account, what do I need to do?
To cancel your account with Earhtnet, you simply need to send a written notice of cancellation either by e-mail, or postal mail.
All requests for account cancellations must be submitted in written form, signed and then mailed to our billing department. The customer may also e-mail the request, but in case of a billing dispute should be able to document that e-mail. We are unable to authorize any other form of cancellation, including verbal requests. The customer is responsible for all charges that may result from incorrect cancellation procedures, whether the services have been actively used or not.
Set-up fees and first month charges are non-refundable. When canceling services there are no refunds for an unused portion of the current billing period (or previous billing periods).
Here are the addresses to use for your cancellation notice:
- by e-mail:
- billing@earthnet.com
- by postal mail:
- Earthnet, Inc.
1927 Pine Street, Unit B
Boulder, CO 80302
Do you have an emergency tech support number outside business hours or during the week-end?
No, we do not. Our operating hours are Monday through Friday from 9am to 5pm, but you can either leave messages on our answering system or send us an email at support@earthnet.com outside of business hours. You call or your email will be returned as soon as possible, in the order it was received.