Technical Support - Main Page

What we support

If you have a specific question, please use our search feature to find the most appropriate solution, otherwise, please browse the different categories below:

Current Issues

How to update your DNS servers addresses
Earthnet new spam filter
Issues sending mail? Try using relay.earthnet.net on port 80
How to automatically delete blacklisted emails
How do I setup my iPhone to send/receive Earthnet email?
How do I update my dialup settings for the new provider?
How do I setup DSL on a Zoom modem?
How do I setup DSL on a 2Wire 1700HW modem?
How do I use the address book in webmail?
How do I use Webmail?
How do I open an attachment with webmail?
How do I setup a vacation notice?
How do I change my password?
Eudora is rejecting the server's SSL certificate, HELP!
I cannot send mail anymore...
What is the email quota all about?
How do I clean up my inbox?
My email program is configured to leave copies of the messages on the server, how can I change that?

E-mail

Earthnet new spam filter
How to automatically delete blacklisted emails
iPhone Email Setup
Issues receiving mail - online report form
Issues sending mail - online report form
Issues sending mail? Try using relay.earthnet.net on port 80
Using a different ISP and can't send mail? Check port 25...
Why am I getting so much spam? How can I avoid it?
Quick Email settings reference sheet
How to forward an email including the full message headers
How to set up a new email account
How to update your outgoing mail server
E-mail troubleshooting and common problems
How to allow attachements to be opened
How to use Webmail
How do I use the address book in webmail?
How to set up a vacation notice
How to change your password
What is the difference between POP3 and IMAP?
How to manage your spam filter
General Email FAQ's
Spam and viruses FAQ's
More about E-mail...

DSL

DSL Quickstart Guide (Actiontec Modems)
How to configure your modem
How do I setup DSL on a Zoom modem?
How do I setup DSL on a 2Wire 1700HW modem?
Quick DSL reference sheet
How to unpack and connect your modem (Actiontec Modems)
Basic DSL troubleshooting (Actiontec modems)
How to change your username and password (Actiontec Modems)
How to update your DNS servers addresses (Actiontec Modems)
How to turn on Wireless (Actiontec GT701W only)
Actiontec GT701 Firmware Fix (for secure sites access problems)
More about DSL...

Dialup

How to update dialup settings for the new provider
How to setup your dialup connection
How to find dial-up access numbers
How to find out if you have a dialup modem (Windows)
How to make your dialup connection your default connection (Windows)
More about Dialup...

General

How to do a traceroute
How to change your DNS server
How to view your account information
How to move your settings to a new computer
How to set your own web browser home page
How to clear your web browser's cache, cookies and history
How to get rid of spyware
What is my username and password?
More General...

FAQ's

I can receive my email, but I can't send anything anymore. Why is that, and how can I fix the problem?
My connection is working, but I have trouble displaying web pages sometimes. What can I do?
How can I determine the speed of my connection?
I have a DSL connection with Earthnet, and I am going on a trip, can I use my account to dial up from my laptop?
Can I check my Earthnet email from the library or the local cyber cafe?
What is the difference between IMAP and POP3?
Do you have a 1-800 toll free dialup access number?
More FAQ's...

Non-technical Issues

Earthnet Terms of Service
Earthnet Acceptable Use Policy
Earthnet Cancellation Policy
I want to cancel my account, what do I need to do?
I need to cancel my Internet access account with Earthnet, but I would like to keep my email address. How do I do this?
Do you have an emergency tech support number outside business hours or during the week end?

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